• ITSM Jones and the Search for the Silver Bullet

    ITSM Jones and the Search for the Silver Bullet

    We join our protagonist, Isaac Thomas Smyth Jones (or “ITSM Jones” as he prefers to be called), as he reflects on his search for the Silver Bullet of ITSM. He had been searching for years for this Silver Bullet of lore that would solve all of his service management issues in a matter of days,
    Read More…

  • The Service Desk is not dead!

    The Service Desk is not dead!

    Why I believe they are more important in organisations than ever before On and off over the last few years I have seen a lot of comments in publications, websites and blogs about how new technologies are doing away with Service Desks or stripping away the blockages that IT are perceived to be putting in
    Read More…

  • Cognizant Opens New Digital Business Collaboratory

    Cognizant Opens New Digital Business Collaboratory

    Cognizant has announced the opening of its new London Digital Business Collaboratory. The Collaboratory is an interactive work space that brings together a multi-disciplinary team of social scientists, design thinkers, creative technologists, engineers, and strategists to help organisations transform and reimagine their business, operating, and technology models for the digital era. Global network of Collaboratories The
    Read More…

  • Big Data Analysis: Quality VS Quantity

    Big Data Analysis: Quality VS Quantity

    In today’s market, big data lies behind every smart business decision and its very name – Big Data – makes you think it’s necessary to collect as much of it as you possibly can. Keep in mind that hoarding huge amounts of information can make it “hard to see the forest for the trees”. In
    Read More…

  • Kill DevOps

    Kill DevOps

    There’s an interesting parallel between Zen and DevOps. This is best illustrated by a kōan. Just to refresh your memory, a kōan is a story, dialogue, question, or statement. Kōans are used in Zen practice to provoke the ‘great doubt’ and test students’ progress in Zen practice. The kōan that appeals to me is “If
    Read More…

  • Is Blockchain the Missing Link in Securing Internet of Things?

    Is Blockchain the Missing Link in Securing Internet of Things?

    Big question marks still hang over Internet of Things (IoT) security. Ever since the unprecedented Distributed Denial of Service (DDoS) attack – the Mirai botnet – that compromised as many as 100,000 connected devices in 2016, nearly bringing the internet to its knees in the process, IoT security has remained a huge concern for businesses
    Read More…

  • Tech Hiring – Odds Stacked Against Employers

    Tech Hiring – Odds Stacked Against Employers

    The tech sector has long been called a job-seekers market, and while it bodes well for IT workers, the odds are often stacked against employers. In a new survey from Robert Half Technology, CIOs offered insights on today’s hiring difficulties. The most common barrier to landing the best candidates is not being able to meet
    Read More…

  • How to Make Cybersecurity a Priority for Your Small Business

    How to Make Cybersecurity a Priority for Your Small Business

    Maybe few of us saw it coming, but today even the smallest small businesses are finding themselves in the crosshairs of would-be cyber-criminals and data “brokers.” If you haven’t already strengthened your cybersecurity measures as an entrepreneur or small business owner, there’s no time to waste. Here are five practical solutions to get you on your
    Read More…