• Employee Self Service – Make Your Voice Heard!

    Employee Self Service – Make Your Voice Heard!

    As I discussed in an earlier blog (Applied vs. Generalized Artificial Intelligence: what’s the difference and why it matters for enterprise IT), all AI is not created equal. Just as applied AI is currently delivering more business value than generalized AI, natural language processing (NLP) is a key differentiating characteristic of AI systems. To establish
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  • High Tech Inventors Alliance Formed to Support Balanced Patent Policy

    High Tech Inventors Alliance Formed to Support Balanced Patent Policy

    Eight top technology companies have joined together to form the High Tech Inventors Alliance (HTIA), dedicated to supporting balanced patent policy. The Alliance’s members are Adobe, Amazon, Cisco, Dell, Google, Intel, Oracle and Salesforce. They own more than 115,000 U.S. patents and recognize the need of all inventors — from the largest corporation or university
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  • 9 New Life Changing Features of the New iPhone X

    9 New Life Changing Features of the New iPhone X

    Technology is moving forward at a break-neck pace, and features that were once fledgling ideas have grown up into full-blown must-haves. Apple’s new iPhone X is a prime example of the implementation of cutting-edge technology with life-changing implications. Longer battery life As product advancement goes, extending battery life is high on the list of important
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  • Sleep Health Impacted by Bedtime Technology Use

    Sleep Health Impacted by Bedtime Technology Use

    Technology use is impacting sleep health, and ultimately our overall wellbeing, with many people routinely using tablets and phones in bed, before falling asleep and again if they wake during the night. The National Sleep Foundation’s (NSF) latest Sleep Health Index® (SHI) finds significant associations between technology use in bed and sleep health. Forty-eight percent of
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  • Latest Research Confirms Social Media Causes Stress

    Latest Research Confirms Social Media Causes Stress

    Are you one of those people who are constantly checking your smartphone, scanning social media channels, checking emails and feel a bit lost if you are not connected? If you do, you are not alone. New research from the American Psychological Association shows that more than four out of five adults in the US constantly
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  • Data Analytics Provides Competitive Advantage

    Data Analytics Provides Competitive Advantage

    Data puts focus on innovation New research just released by MIT Sloan Management Review, reveals that the number of companies reporting a competitive advantage from analytics increased for the first time in four years. Several factors seem to be behind this shift; including, wider dispersion of analytics within companies as well as a stronger focus
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  • Almost like being there

    Almost like being there

    One of the things I love about working on the AllThingsITSM website and podcast is the opportunity I get to work with some great people and attend top-class industry events. It is a few years since I have had the chance to attend the itSMF UK annual conference, but thanks to our premier sponsor, Cherwell
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  • Internet of Things World Congress – Barcelona, October 3-5

    Internet of Things World Congress – Barcelona, October 3-5

    If you want to know about the Internet of Things (IoT), where it is heading and what new technologies you can expect to see in the coming year, then you need to be in Barcelona, Spain in October of this year. The third edition of the Internet of Things Solutions World Congress (IOTSWC) which will take place
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