Anthony Orr

Anthony Orr has more than thirty years of experience working in various IT strategy, managerial, consulting, executive advisory, marketing, and technical positions. He is the ITSM best practice director at Samanage. Anthony is author of the ITIL v3 2011 publications and the ITIL MALC exam book, as well as a Sr. Examiner for the ITIL v2, v3 and Cyber-Resilience certification examinations. He has published numerous podcasts, videos, booklets, white papers and articles, including a white paper, Synergies between ITIL and DevOps, with AXELOS. Anthony has traveled to over 50 countries and lectured at universities around the world.

Latest from Anthony Orr

  • Using a Service Catalog to Enable Enterprise Service Management

    Using a Service Catalog to Enable Enterprise Service Management

    As discussed in part one of this blog series, service catalogs are not only limited to IT. They can be used to bring together service offerings that collaborate multiple departmental efforts. When executed properly, a service catalog can help coordinate functions and capabilities across the organization. When an organization decides to streamline service delivery and
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  • Making the Most of a Service Catalog

    Making the Most of a Service Catalog

    A service catalog is a key component of the service lifecycle. It is defined by ITIL  as “a database or structured document with information about all live services, including those available for deployment.” It is a part of a larger service portfolio and contains information about two types of IT services: customer-facing services that are
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  • You can have your ITSM Expert cake and eat it too

    You can have your ITSM Expert cake and eat it too

    The qualification is just the beginning Becoming an ITIL expert is just the beginning of a journey; this is when you begin to learn. The academic training can be related to achieving an academic degree in many studies. After deliberate training and maybe the opportunity to apply some of your training along the way, you
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