For more than thirty years, Anthony Orr has worked in various IT strategy, managerial, consulting, advisory, marketing, and technical positions. Anthony is the author of the ITIL v3 2011 update and the ITIL MALC exam book, as well as an examiner for the ITIL v3 and Cyber certification examinations. He recently published a white paper, Synergies between ITIL and DevOps, with AXELOS. Having lectured at universities around the world, Anthony is also a frequent speaker at industry events for itSMF, HDI, and Pink Elephant.
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The qualification is just the beginning Becoming an ITIL expert is just the beginning of a journey; this is when you begin to learn. The academic training can be related to achieving an academic degree in many studies. After deliberate training and maybe the opportunity to apply some of your training along the way, you