Dave O'Reardon

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Dave helps internal shared service providers adopt Net Promoter® principles and use customer feedback to provide better service, enhance their reputation and improve the performance of individuals and teams. He's the founder and CEO of Silversix, the company behind www.cio-pulse.com, an award-winning internal customer experience management tool. He can be reached at @silversix_dave and linkedin.com/in/daveoreardon

Latest from Dave O'Reardon

  • Tear up your IT support SLAs

    Tear up your IT support SLAs

    ITSM Opinion
    by

    Your Customers don’t care Best practices are hard to give up. Once a practice earns the ‘best’ prefix, we adopt them unthinkingly, as an act of faith. The latest best practice being demoted from ‘best’ to ‘worst’ is the dreaded annual performance review. Organizations like Accenture and GE are leading the charge and replacing annual
    Read More…


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