Malcolm Fry has more than 40 years of industry experience. This brings an unparalleled breadth of knowledge on IT business and technical issues and has made him a regular keynote speaker all over the world. Malcolm has authored many publications on IT service and support. Some of my publications include A Step-by-Step Guide to Building a CMDB, How to Build a Service Management Department, and ITIL Lite a Road Map to Partial or Full ITIL Implementation. Malcolm is also a member of the v3 Advisory Group and a mentor for the Service Operations book. In 2009 I was awarded the prestigious Ron Muns Lifetime Achievement Award for IT service and support and in 2014 the IT Industry Legend Award.
Latest from Malcolm Fry
Taking time out to observe It’s strange how we change as get older, for example history used to be my least favourite subject but now, all of a sudden, I can’t stop watching history documentaries. What’s happening to me? As I get more mature (I used to get older now I have decided to mature