Gartner Magic Quadrant for IT Service Management
Has the Gartner Magic Quadrant Lost Its Magic? If you’re an IT decision maker, one of the most valuable tools you can have is accurate,
Michael Dortch
August 23, 2018
Michael Dortch
As an IT industry analyst, consultant, journalist, and marketer, Michael Dortch has been creating content that translates “bits and bytes” into “dollars and sense” for more than four decades. Michael has been a senior analyst at Aberdeen Group, Robert Frances Group, Constellation Research, and Yankee Group. He has also served in senior content development, marketing, and public relations roles at Huawei Technologies USA, Ivanti, LANDESK, and ServiceNow. Michael currently develops content for several startups and established companies, directly and through select agencies. More information is available at https://www.michaeldortch.com.
New Threats from Technology – and How IT People Can Help
Artificial intelligence (AI), machine learning (ML), and the Internet of Things (IoT) are transforming every aspect of life, from how we lock our doors to
Michael Dortch
July 9, 2018
Artificial Intelligence (AI) and Intelligent Automation – An “ATM” for IT?
On June 28, I was honored to be a guest speaker at a webinar hosted by Astound, purveyors of AI solutions designed to improve IT
Michael Dortch
July 2, 2018
Business Knowledge Optimization: The “Next Big Idea” in Collaboration
On June 28, I have the honor of joining Rob Young, Senior Director of Product Marketing at Astound and former lead IT service management (ITSM)
Michael Dortch
June 20, 2018
Align Collaboration, Communication, and Business Processes – In 12 Sentences!
On June 28, I will have the honor of joining Rob Young, Senior Director of Product Marketing at Astound and former lead IT service management
Michael Dortch
June 13, 2018
Microsoft’s IoT R&D Commitment: The $5-Billion Tip of a Multi-Billion-Dollar Iceberg
You may have already read about Microsoft’s $5-billion commitment to IoT R&D. This commitment isn’t a significant chunk of or change in Microsoft’s R&D budget
Michael Dortch
May 9, 2018
TWiTIoT: This Week in The Internet of Things – May 4, 2018
Greetings, and welcome. This week, new research indicates a divide among technology decision makers regarding the Internet of Things, and little love for blockchain among
Michael Dortch
May 4, 2018
TWiTIoT: This Week in The Internet of Things
Greetings, and welcome to the premiere edition of a recurring blog post series from Michael Dortch, focused on news and events affecting the evolution of
Michael Dortch
April 27, 2018
Salesforce.com + MuleSoft = A New Take on “Customer-First” IT
In his recent, excellent IT Chronicles post, “Why Customer-First Is More Important in IT Than Ever Before,” writer and journalist Nathan Sykes minces no words.
Michael Dortch
March 23, 2018
Marketing Technology – IT’s Next Great Business Value Opportunity?
Every so often, a couple of terms start to get tossed around more often than they had recently: marketing technology and marketing technologist. Marketing is
Michael Dortch
March 16, 2018
3 Skills IT Needs to Succeed – Marketing, Sales, and Customer Care
If you’re in business, two things are likely true. Your business is increasingly dependent upon IT services and processes to do business, especially if digital
Michael Dortch
March 9, 2018
The Internet of Things (IoT): What You Need to Know and Do Now
The Internet of Things, or IoT, is growing and evolving even as you read this. Here are my thoughts on what the IoT is, how
Michael Dortch
February 19, 2018