Paul Wilkinson

Paul has been actively involved in ITSM for more than 30 years in the roles of managing consultant, Service development manager and as ITIL developer. Paul was co-author of the ITIL publication “Planning to Implement IT Service Management” and was a member of the ITIL advisory group for ITIL Version 3. Paul is also co-director and owner of GamingWorks, the company that developed the internationally renowned ‘Apollo 13 – an ITSM case experience’ ITSM simulation game as well as Project management, Business & IT-Alignment and DevOps business simulations. He was also co-and developer of the ‘ABC of ICT’ (The Attitude, Behavior and Culture of ICT) publications, having conducted ABC workshops and simulation workshops with delegates representing more than 5000 organizations world-wide.

Latest from Paul Wilkinson

  • What does IT Value Look Like?

    What does IT Value Look Like?

    If we don’t know, then how can we deliver it? Question: Why do we struggle so much in understanding and demonstrating VALUE with IT?  Notice I did not say WITHIN IT. This is not simply an IT issue. It crosses the CHASM that is held in place by both Business & IT.  In this article
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  • Gaining the edge, shaping the future

    Gaining the edge, shaping the future

    ISACA South Africa Annual Conference The theme of the ISACA South Africa annual conference held in Johannesburg was ‘Gaining the edge, shaping the future’. The event included tracks covering (Cyber) Governance, IS Audit, Privacy & Security, Women Leaders in Technology and Cybersecurity. This is a summary of the key takeaways from the sessions I attended.
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