Peter Brooks is an Author, Consultant and Trainer in Service Governance, based in Cape Town. He has been an independent consultant for the past fifteen years, and, before that, worked for Hewlett-Packard, mainly in the UK, for twenty years. He is currently a director of the itSMF SA and has previously been director of the itSMF International.
Latest from Peter Brooks
Supplier Management: How do you know suppliers use ITIL? You need to write a tender or RFC document and, when you ask him if he knows any particular requirements, your boss says; ‘Make sure they’re using ITIL’. That’s great, he’s right that ITIL is important, but that simply isn’t a ‘requirement’ in the proper sense.