Founder and General Manager of Concentric Circle Consulting, Robert S. Falkowitz has over thirty years experience in information technology and service management. He has provided consulting and training services to a wide variety of organizations, both private and public, commercial and non-profit. He is the author of IT Tools for the Business when the Business is IT and numerous articles. A frequently invited speaker, he is active in the service management movement internationally and is one of the original members of the Taking Service Forward initiative.
Latest from Robert Falkowitz
Let me apologize from the start for attracting your attention by this title. I will not answer that question. An ITSM thread on a social platform has been running on this subject for several years, with nearly 1000 contributions, with no end in site – and no resolution, either. Not only do I think the