Steve Morgan is Director of Syniad IT, a consulting organisation specialising in ITSM and SIAM programmes, focussing on design, build, implementation and optimisation of highly effective IT operating models. He is also chair of the UK itSMF SIAM Special Interest group, a role he has undertaken since the summer of 2015. Steve has extensive experience of ITSM and SIAM, from his 15 years spent in retail banking as a practitioner, and his 15 years of consulting, both in niche organisations and at KPMG, where Steve lead the ITSM consulting capability. Steve has worked across industry sectors, bringing his experience and pragmatic approach to variety of IT programmes.
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Providing value to the ITSM community Globally the IT Service Management Forum has provided opportunities at conferences, branch meetings and other events for members to share their knowledge about ITSM with the wider community. One of the keys ways this knowledge is shared is through the Special Information Groups (SIGs) that many itSMF Chapters have