SureshGP

Latest from SureshGP

  • Process Vs tools – The Argument continues…

    Process Vs tools – The Argument continues…

    This blog follows on from the recent post from Phyllis Drucker and stems from my recent experience delivering Service management tools training for Service desk professionals. I recently delivered this  foundation training on Service Desk tools for Process owners. The course outline and prerequisites were communicated well in advance and when I stepped in for the first day, I
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  • Beware – Don’t Let Branding Make you Blind

    Beware – Don’t Let Branding Make you Blind

    This blog stems from my recent experience and insight of how two of the best reputed companies in the globe delivered an unbelievable customer service experience. As you might be well aware, Emirate airlines was named as the World`s Best airline in 2013 and the recent narration makes me wonder, if we are being misled
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