William Goddard

William Goddard is the founder and Chief Motivator at IT Chronicles. His passion for anything remotely associated with IT and the value it delivers to the business through people and technology is almost like a sickness. He gets it! And wants the world to understand the value of being a technology focused business in a technological world.

Latest from William Goddard

  • Will My Job Be Automated?

    Will My Job Be Automated?

    Will my job be automated? It’s a question that nearly all of us should be asking ourselves as AI and automation technologies continue to advance, and robots replace millions of workers worldwide. Assembly line workers are being automated away by physical robots, administrative assistants by software robots, customer service personnel by chatbots. Even lawyers are
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  • Top 5 Robotic Process Automation Tools

    Top 5 Robotic Process Automation Tools

    Welcome to the third installment of our robotic process automation (RPA) series. In Part 1 we learned what robotic process automation is, discussed its benefits, and provided some real-world examples of what can be achieved with RPA. For Part 2 we focused on the employment opportunities RPA is creating, how widespread adoption of RPA tools
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  • Robotic Process Automation – Everything You Need to Know – Part 2

    Robotic Process Automation – Everything You Need to Know – Part 2

    In part 1, we learned about robotic process automation (RPA) discussed the benefits and proved some real examples of what can be achieved with RPA. In this second part, the focus is on the job opportunities RPA is creating and the training and certification needed to succeed in this growing field. Robotic Process Automation Jobs
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  • Robotic Process Automation – Everything You Need to Know – Part 1

    Robotic Process Automation – Everything You Need to Know – Part 1

    We all know that time is money in business. The trouble is there’s never enough of either – especially as so much of both is wasted performing repetitive, low-value tasks. Nearly all organizations have numerous operational areas that need to execute hundreds (if not thousands) of time-consuming back-office business processes each day. Many of these
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  • How to Start a Career in Artificial Intelligence

    How to Start a Career in Artificial Intelligence

    Artificial intelligence. It’s everywhere. As Frank Newport, senior scientist at Gallup, expressed it: “Whether they know it or not, AI has moved into a big percentage of Americans’ lives in one way or another already.” Newport made the comment in light of the results of a 2018 Gallup consumer survey. It found almost nine of
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  • The State of Work in 2020

    The State of Work in 2020

    Employees have needs. And goals. And desires. And companies that recognize and address these are often more successful than those that don’t. These are some of the key takeaways from the State of Work 2020, Workfront’s sixth annual survey-based report on work around the world today. For this latest report, Workfront surveyed 3,750 respondents in
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  • Skills to List on Resume for Customer Service

    Skills to List on Resume for Customer Service

    Customer service is one of the most important departments in any business. Customer service personnel are responsible for providing one-to-one support, guidance, and assistance to customers to ensure they have an easy and enjoyable experience with a company. Today, the role extends far beyond traditional telephone support to include email, webchat, text message, and social
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  • Computer Skills to Put on Your Resume

    Computer Skills to Put on Your Resume

    In the digital economy, technology is constantly changing how we live, work and consume, and there’s barely a job in existence that doesn’t require a basic understanding of computers, and many involve intermediate to advanced computer skills. For some positions, the required skills may be as basic as sending emails or posting tweets. For others,
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