William Goddard

William Goddard is the founder and Chief Motivator at IT Chronicles. His passion for anything remotely associated with IT and the value it delivers to the business through people and technology is almost like a sickness. He gets it! And wants the world to understand the value of being a technology focused business in a technological world.

Latest from William Goddard

  • Skills to List on Resume for Customer Service

    Skills to List on Resume for Customer Service

    Customer service is one of the most important departments in any business. Customer service personnel are responsible for providing one-to-one support, guidance, and assistance to customers to ensure they have an easy and enjoyable experience with a company. Today, the role extends far beyond traditional telephone support to include email, webchat, text message, and social
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  • Computer Skills to Put on Your Resume

    Computer Skills to Put on Your Resume

    In the digital economy, technology is constantly changing how we live, work and consume, and there’s barely a job in existence that doesn’t require a basic understanding of computers, and many involve intermediate to advanced computer skills. For some positions, the required skills may be as basic as sending emails or posting tweets. For others,
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  • What Is a 360 Degree View of the Customer and What Should You Do with It?

    What Is a 360 Degree View of the Customer and What Should You Do with It?

    Companies of all stripes have been talking about the “360 degree view of the customer” for several years. But what does the 360 degree view really mean, and why is it so important for businesses to achieve it? Well, as you will no doubt remember from your math lessons at school, a perfect circle is
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  • Systems Thinking: The Vocabulary, Tools and Theory

    Systems Thinking: The Vocabulary, Tools and Theory

    What’s the best way to solve a business problem? Breaking it down into bite-sized chunks, or taking the 40,000-foot view of the situation? The former is what we might consider to be the traditional problem-solving approach – separating a problem into smaller components and analyzing the parts individually. However, more often than not – especially
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  • What Are the Core Characteristics of Big Data?

    What Are the Core Characteristics of Big Data?

    What Are the Core Characteristics of Big Data? It’s been an industry buzzword for well over a decade, is described as the new gold rush for businesses, and has even entered the mainstream public lexicon – but what is big data? Well, the short answer is that it’s simply lots of data. Lots and lots
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  • What Is Data Analytics?

    What Is Data Analytics?

    The business world is becoming increasingly data-driven, and, as time goes on, that world is only going to be swamped with even more data as it pours in from a multitude of sources. Most organizations today realize that if they capture and store all of this data, they can apply data analytics to gain significant
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  • An Introduction to Systems Thinking

    An Introduction to Systems Thinking

    One of the biggest breakthroughs in understanding the complexities of an organization can be found in the field of systems thinking. All organizations strive to be as efficient, productive, and profitable as possible. However, in attempting to be so, one of the biggest challenges leaders face is successfully orchestrating the many different divisions, teams and
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  • Chief Data Officer: Why It’s a Critical Role Now and in the Future

    Chief Data Officer: Why It’s a Critical Role Now and in the Future

    Many analysts deem information to be the most valuable resource in the modern economy, even describing data as the new oil or the new gold rush for businesses. As far as ecommerce and other aspects of business are concerned, how organizations approach data is often the determining factor in their current success and future growth.
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