• Does Technology Make Us More Alone?

    Does Technology Make Us More Alone?

    Technology has made the world more “connected” than ever before. The internet, combined with all the nifty gadgets we use to plug in to it, has given us greater access to information, increased opportunities for interactions through social media, and enabled us to pay our bills, do our shopping, and even play games with people
    Read More…

  • Computer Skills to Put on Your Resume

    Computer Skills to Put on Your Resume

    In the digital economy, technology is constantly changing how we live, work and consume, and there’s barely a job in existence that doesn’t require a basic understanding of computers, and many involve intermediate to advanced computer skills. For some positions, the required skills may be as basic as sending emails or posting tweets. For others,
    Read More…

  • What Is a 360 Degree View of the Customer and What Should You Do with It?

    What Is a 360 Degree View of the Customer and What Should You Do with It?

    Companies of all stripes have been talking about the “360 degree view of the customer” for several years. But what does the 360 degree view really mean, and why is it so important for businesses to achieve it? Well, as you will no doubt remember from your math lessons at school, a perfect circle is
    Read More…

  • Customer Experience Vs. Customer Service – Proactive Vs. Reactive

    Customer Experience Vs. Customer Service – Proactive Vs. Reactive

    Customer experience (CX) is becoming the number one business differentiator and driver of growth. It is the battleground upon which customers are won and lost. Research suggests that by 2020, CX will even overtake price and product as the main reason why consumers choose one company over another. In fact, 81% of customers are already
    Read More…

  • Systems Thinking: The Vocabulary, Tools and Theory

    Systems Thinking: The Vocabulary, Tools and Theory

    What’s the best way to solve a business problem? Breaking it down into bite-sized chunks, or taking the 40,000-foot view of the situation? The former is what we might consider to be the traditional problem-solving approach – separating a problem into smaller components and analyzing the parts individually. However, more often than not – especially
    Read More…

  • What Is Customer Experience, and Why Is Good CX So Important for Good Business?

    What Is Customer Experience, and Why Is Good CX So Important for Good Business?

    Focus effectively on customer experience (CX) and your business will witness significant performance improvements across the top- and bottom-line. This is the key takeaway from a recent study by Forrester Consulting, which established that experience-led businesses have 1.6x higher brand awareness, 1.9x higher order values, 1.6x higher customer satisfaction rates, 1.7x higher customer retention rates,
    Read More…

  • An Introduction to Systems Thinking

    An Introduction to Systems Thinking

    One of the biggest breakthroughs in understanding the complexities of an organization can be found in the field of systems thinking. All organizations strive to be as efficient, productive, and profitable as possible. However, in attempting to be so, one of the biggest challenges leaders face is successfully orchestrating the many different divisions, teams and
    Read More…

  • Top 6 Data Analytics Tools

    Top 6 Data Analytics Tools

    Solid information has always been the basis for sound decision making. In a digital economy, information often presents itself in complex streams – which is why the science and technology of data analytics, coupled with visualization and reporting, are now essential aspects of any digital business. Enterprises of all sizes need powerful data analytics tools
    Read More…