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  • Be part of the same dream – Service Management

    Be part of the same dream – Service Management

    Panel discussions are so boring. Well, often. Particularly when the panellists agree with each other and drone on for ages about their pet topics. So I wanted something more attractive for ‘my’ modernizing service management panel discussion at the itSMF Norway conference. I call it my session because I was the host. But it wasn’t
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  • IT Strategy: Where are we going?

    IT Strategy: Where are we going?

    How innovative is your IT organization? Are you looking at ways to embrace current technologies and use them to make your business or organization more competitive in its market space?  Do you have an IT Strategy for how to use technology to empower the business? Do you work with the business at a strategic level? While not
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  • IT S&M Pain or Pleasure – Change Management

    IT S&M Pain or Pleasure – Change Management

    In the second part of this three-part series we continue to examine the good and bad around change with this discussion around resistence to change Many years ago I worked for an organisation where support across multiple sites was being centralised through a single service desk and the on-site support technicians were only supposed to
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  • Change is never easy…but well worth it

    Change is never easy…but well worth it

    Change is never easy because we are creatures of habit. We are comfortable with a routine where everything flows smoothly. ‘Change Happens,’ however, and it is not always easy, but if it occurs for the right reason and is managed properly, then it is well worth the effort. Getting your change management processes working well
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  • The Service Bazaar – a successful experiment

    The Service Bazaar – a successful experiment

    Today has been one of those days that will leave an indelible impression on me. It has been a real privilege to be able to participate in itSMF Norway’s inaugural Service Bazaar – a one day pre-conference event in Oslo. Before the event I chatted with Christian Nissan from CFN People in Denmark about this
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  • A journey from Service Management to Service Management via IT

    A journey from Service Management to Service Management via IT

    One of the things about staying around an industry space long enough to get old is that you see things change so much they come back – sort of – to where they were before. In 1982 I joined a team of enthusiastic folks in UK Government employ called ‘Services Group’ as their stores training
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  • Kill DevOps

    Kill DevOps

    There’s an interesting parallel between Zen and DevOps. This is best illustrated by a kōan. Just to refresh your memory, a kōan is a story, dialogue, question, or statement. Kōans are used in Zen practice to provoke the ‘great doubt’ and test students’ progress in Zen practice. The kōan that appeals to me is “If
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  • Come share with us – itSMF Norway Knowledge Cafe

    Come share with us – itSMF Norway Knowledge Cafe

    You have a message and we want to hear it, be one of the five surprise speakers at the itSMF Norway ‘Working 9-5’ Knowledge Café. Global Podcast hosts Suresh GP, Kirstie Magowan and Simone Jo Moore are facilitating the Knowledge Café roundtable session where five speakers have the opportunity to present an eight-minute talk followed
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