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  • Every Step Counts: 5 ITSM Lessons from my first marathon

    Every Step Counts: 5 ITSM Lessons from my first marathon

    In 2014, I trained for my first marathon.  It was a journey that included changes to every aspect of my life, from eating to sleeping to training and changing my daily habits. Running for miles gave me a lot of time to think, and one of things I thought about was how training for a
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  • NOT Just Talking Heads! #BMCEngage

    NOT Just Talking Heads! #BMCEngage

    I had the opportunity to speak with Jason Frye, VP Digital Innovation, Enterprise Solutions Organization at BMC at the BMCEngage conference. I wanted to discuss the conference agenda, the community at large, Apps in the enterprise digital journey and the Innovation Suite BMC showcased.   One of the things I have noticed about this conference
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  • DevOps Disambiguation

    DevOps Disambiguation

    DevOps is many things Being at the top of the hype-cycle, there’s lots of stuff being written about DevOps versus various standards, frameworks and religions. Most of it isn’t really helpful because the author isn’t clear about what he or she means by “DevOps”. Is it a bird? Is it a plane? Well, yes –
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  • The past, present and future of BMC – BMC Engage 2017

    The past, present and future of BMC – BMC Engage 2017

    While I was at BMC Engage last week I had the opportunity to talk with Robin Purohit, Group President, about the BMC story – where it came from and where it is going in the future. As someone from the industry with more than 17 years of watching the vendor community like a hawk, it
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  • Challenging the Recipe Book Approach to Service Management

    Challenging the Recipe Book Approach to Service Management

    Enough of practice without reason It may seem like an over embellishment but I’ll say it anyway.  I love best practice, I love process and I am a fan of anything to do with the plethora of disciplines, frameworks, standards, approaches, ethos and methodologies available to IT and service management practitioners today.  Like most practitioners,
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  • Devopathy – beware adding dogma to DevOps

    Devopathy – beware adding dogma to DevOps

    Devopathy is a system of alternative DevOps practice created at the top of the DevOps hype cycle by nefarious vendors and consultants, based on their doctrine of like cures like (similia similibus curentur), a claim that an approach that causes the symptoms of a disease in healthy information systems would cure similar symptoms in sick
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  • Gaining the edge, shaping the future

    Gaining the edge, shaping the future

    ISACA South Africa Annual Conference The theme of the ISACA South Africa annual conference held in Johannesburg was ‘Gaining the edge, shaping the future’. The event included tracks covering (Cyber) Governance, IS Audit, Privacy & Security, Women Leaders in Technology and Cybersecurity. This is a summary of the key takeaways from the sessions I attended.
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  • An Opportunity to “Engage”

    An Opportunity to “Engage”

    The conference season is starting again and I am off to BMC Engage next week. It will be interesting to see and hear what is new at this giant of IT. I am lucky to be invited to events from industry-leading technology companies and this is one event that I would be crazy to pass
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