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  • How to Make Your Resume Stand Out

    How to Make Your Resume Stand Out

    The Outside-In Resume Traditionally, resume’s are written in from an inside-out perspective. They explain what the person in question has done, so that the potential employer or client can determine the suitability of the candidate. So what’s wrong with that? Well, it’s much easier for the employer or client when the resume is written from
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  • ITIL® Practitioner workshop benefits

    ITIL® Practitioner workshop benefits

    The key with ITIL Practitioner is developing an improved and/or new enabled capability in yourself and for the future of ITSM. At the end of September 2016, itSMF Sweden put on a workshop event in Copenhagen, Denmark.  The intent being to raise awareness and understanding about ITIL Practitioner but it turned into so much more.
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  • Containerization 101

    Containerization 101

    Containers and Their Benefits   At the 2016 Gartner Data Center, Infrastructure & Operations Management Show in Las Vegas, IT Chronicles’ Kirstie Magowan and Charlie Betz spoke with Mark Thiele from Apcera. They discussed enterprise-grade container management and how it can help companies to modernize legacy apps as well as managing containers in the Cloud
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  • Why Proactive Incident Management is important

    Why Proactive Incident Management is important

    What are you waiting for? Recently intercepted and decrypted conversation between Batman and Superman: Batman: “Luthor has a bomb planted in Metropolis Central Station, set to go off in 5 minutes; I’m on my way but can’t get there in time to stop it, but you can!” Superman: “I suppose I could, but you said
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  • Vendor Performance Management – Part 2

    Vendor Performance Management – Part 2

    As the number of vendors per company keeps increasing, the complexity of vendor performance management is growing as well. Fortunately, an ITSM platform can be an efficient tool for organizing the process. In the previous part of this article, we figured out how an ITSM solution can help to get a single view of the
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  • Holiday Tech Freezes – Stay C.A.L.M ( Culture, Automation, Lean, Measurement )

    Holiday Tech Freezes – Stay C.A.L.M ( Culture, Automation, Lean, Measurement )

    “Spokojnych swiat” – is one of most popular Christmas wishes in Poland. In English it means “We wish you a calm and peaceful holiday season”. However, when we try to imagine the atmosphere in an IT department of a medium or large company during December and early January, it rarely is quiet and peaceful. Specialists
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  • Vendor performance management – Part 1

    Vendor performance management – Part 1

    Addressing the challenges with an ITSM system Today, the number of service vendors per company keeps increasing. This may be stimulated either by the need to reduce the number of in-house IT support staff through outsourcing several IT functions (e.g. maintenance of the ERP or the customer portal), or by the desire to provide service
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  • IT Architecture – is it just an Illusion?

    IT Architecture – is it just an Illusion?

    The role of architecture in IT When you are considering IT Architecture I don’t think that anybody would argue with the statements that: Requirements are the input for design activities that result in a design of an Object Design is the input for construction activities that result in an Object that conforms to Requirements But
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