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  • Sell me this DevOps

    Sell me this DevOps

    Having already written about both DevOps in Kill DevOps and the challenge of selling IT initiatives to ‘executive hair’ in Sell me this IT, I thought that I now might combine the two. It was either going to be Kill IT or Sell me this DevOps and I’ve opted for the latter. Most people who
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  • Knowledge 16 was “Ah-mazing”

    Knowledge 16 was “Ah-mazing”

    Time flies… We arrived in Las Vegas for Knowledge® 16 on Sunday to work with some of our clients before the show and before we knew it, the Monday reception was upon us and then it seemed like we were packing up to leave for the airport. It was non-stop from beginning to end. Knowledge
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  • DevOps and ITSM – A Conversation with Gene Kim

    DevOps and ITSM – A Conversation with Gene Kim

    A highlight of Knowledge16 Last week the AllThingsITSM podcast team had the pleasure of recording interviews at Knowledge16 – The annual ServiceNow User conference in Las Vegas.There were a lot of conversations centred on DevOps, but one stood out for all of us. I have to say that one of the highlights for me, and
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  • Bring Your Own IT Innovation

    Bring Your Own IT Innovation

    It was David Cannon, in his excellent opening keynote at the Dutch Service Manager Day in March 2016, who triggered the idea for this post on IT innovation. David spoke about users who have a hunch that their current information systems could be used differently to achieve better results, but struggle to discover how. The
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  • DevOps in the Baltics

    DevOps in the Baltics

    Organizing DevOps Topconf’s second annual Baltic DevOps conference in Tallinn in May attracted 120 attendees who could choose between talks of a technical nature (which attracted 80% of the attendees), and talks about how to organize DevOps. As a member of the programme committee, I had advised about the content of the organizational track. We
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  • Life, Death and ITSM in Finland

    Life, Death and ITSM in Finland

    On a trip to Helsinki in April 2016 to speak at the ICT Expo, a two-day trade show attended by 5000 visitors, I had the opportunity to catch up with ITSM legend Aale Roos. I’ve known Aale for more years than we both care to acknowledge, and it had been quite a while since we
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  • ITSM Knowledge is there for your taking

    ITSM Knowledge is there for your taking

    Once again, AllthingsITSM have been invited back to ServiceNow’s global user conference, Knowledge® 16 in Las Vegas  to record interviews with the “movers and shakers” of the IT and the ServiceNow® ecosystem. We are honored that this technology giant recognizes us as an integral part of bringing their message to the community at large through
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  • ITIL vs ITSM: What is the Difference?

    ITIL vs ITSM: What is the Difference?

    Understanding the difference between ITIL vs ITSM and the difference between Help Desk vs IT Service Desk is important if an organization wants to have a clear and accurate view of how it currently provides IT support. This type of knowledge is important for setting short-term and long-term goals for IT Service Management organizations that
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