• The Future of IT Operations

    The Future of IT Operations

    We are now living in a digital economy. Organizations all over the globe are turning their much of their focus away from producing physical assets, and towards designing and developing digital products and services that either complement or completely replace their physical predecessors. Digital transformation initiatives are at the very top of business agendas across
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  • 5 Ways to Reduce IT Costs

    5 Ways to Reduce IT Costs

    Rising IT costs are something that all businesses in the digital age are having to contend with. Why? Because the modern IT department is an innovator – the driving force behind digital transformations, and the creation of new products, services, and opportunities to connect with more customers. According to a new report by Gartner, released
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  • How Your Role as a Marketer Will Evolve in the Coming Years

    How Your Role as a Marketer Will Evolve in the Coming Years

    In the years before the internet exploded first into our homes, and then into our pockets, marketing was a very different beast than what it is today. Print advertising, traditional media direct mail and good old word-of-mouth amongst real (i.e. not “Facebook”) friends and family were pretty much the only options marketers had for spreading
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  • The Lack of Tech in Education Is Not Preparing Our Kids for the Future

    The Lack of Tech in Education Is Not Preparing Our Kids for the Future

    Why do we send our children to school? To get them out of the house, out of the way? No – because we entrust the educational system to teach them how to become responsible, productive citizens, and equip them with the skills and knowledge needed for adulthood. So, why the lack of tech in education?
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  • 5 AI Predications for 2019

    5 AI Predications for 2019

    2018 was another year of artificial intelligence (AI) mania, with machine learning and deep learning in particular hogging the headlines and grabbing the attentions of developers, businesses, commentators and consumers alike. And we shouldn’t expect the hype to die down any time soon. One day, of course, AI will become just another commonplace technology in
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  • Automation and the resurgence of soft skills

    Automation and the resurgence of soft skills

    We’re entering a new era for the workplace. With the rise of automation software and its increasingly advanced capabilities, the way we work is evolving before us. But how exactly do future human workers fit into the automated workplace? The robotic rise is driving, perhaps conversely, a demand for humanity. As automation grows capable of
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  • How AI Can Supercharge Customer Service

    How AI Can Supercharge Customer Service

    What separates a regular customer from a loyal brand advocate? Great customer service, that’s what. As such, it should be no surprise that many forward-thinking companies are already experimenting with artificial intelligence (AI) technology to improve their processes and service their customers better. Primarily, AI is currently being deployed in customer service as a means
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  • 5 Customer Service Tools to Boost Your Business

    5 Customer Service Tools to Boost Your Business

    Customer service has never been more crucial. In today’s highly-competitive business environment – much of which is now being battled out online – customer experience has become the number one business differentiator and driver of growth. Customers are looking for the ultimate experience when deciding which brands to buy from and do business with, and
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